Bonnie Mueller-Waigand, PA-C

Bonnie Mueller-Waigand, PA-C, has over 1,200 patients that list her as their primary care provider. Even with that large panel of patients she takes the time to get to know each of them. She personally calls patients with results instead of having nursing staff do it so she can ask questions and see if there is anything else they need.

Mueller-Waigand makes sure at-risk patients get cancer screenings yearly and finds ways to promote better health. She comes in on her days off to give patients results that were time-sensitive or that she knows will be difficult to hear. For example, she came in on her vacation to personally deliver the bad news that a patient had cancer. She didn’t want him to have to wait, and she immediately turned him over to the cancer team. This allowed them to schedule other appointments that day so he could get his questions answered.

Mueller-Waigand is also a leader among her colleagues. She always has a positive attitude, even when carrying an extra load due to staff shortages. “She makes patients feel important and explains staffing changes to them so they understand they will continue to have great care,” says Heim. “She is also the voice of reassurance to other staff.”

Bellin Health recently announced they will accept all walk-in patients. To accommodate the extended clinic hours, Mueller-Waigand frequently adjusts her schedule to see additional patients.

Impact

Mueller-Waigand graduated from high school in this town and worked as an EMT for a few years before attending PA school. “Being a Certified PA has been an important part of my life,” she says. “Working in a rural clinic, emergencies will walk through the door in addition to everyday coughs and colds. I may have to do sutures or splint broken bones. I do my best every day and always try to improve—never stop learning!”

Adds Heim: “Bonnie is the glue that holds our clinic together. She has committed to care for the community that she grew up in. Patients know they are being taken care of and entrust Bonnie with their lives and those of their families.”